TERMS OF BUSINESS (updated 17/05/2024)

All prices are listed in Australian Dollars

I agree that I am purchasing the Goods for my own personal or business use and will not on-sell the Goods unless otherwise agreed in writing by spotted Ant..

spottedant.com ("spottedant") is an online bookstore and our primary means of communication with you is by your email address listed on the site.. spottedant will not be held responsible for any missed communication due to the email address being incorrect. If you have more than one email address, please check all email accounts before contacting spottedant.

Orders

Your order is an offer to buy the item(s) in your order. When you place an order with Spotted Ant, you will receive an order confirmation confirming receipt and the details of your order. The order confirmation acknowledges we have received your order rather than an acceptance of your order.

Orders of multiple copies of items are subject to availability. spottedant website displays an item where at least one item is available but not necessarily more.

spotted Ant reviews all orders including orders for multiple copies to determine if the amount in stock or available from a supplier is capable of meeting that order. Where the quantity ordered exceeds that held in stock or with a supplier, spotted Ant will contact you to advise if the order can be fulfilled and, if so, over what timeframe.

Your order is only accepted and the contract formed when we dispatch the item(s) to you and send a dispatch confirmation. If your item(s) is dispatched in more than one package, you will receive separate dispatch confirmations in each package and each dispatch confirmation will be a separate contract.

Pricing

All prices are listed in Australian dollars and are inclusive of GST. The price payable is the price displayed on the Website at the time of purchase.

If placing an order from outside Australia you will be charged in your own currency at the conversion rate of your credit card company.

All prices on The Spotted Ant website are for orders placed through the website.

CHANGING OR CANCELLING ORDERS

In the first instance, if you have an issue with your order then please contact Spotted Ant.

Changes to orders, including cancelling because of an error or for a change of mind, are possible only for a limited time before your order begins processing in our Distribution Centre for In Stock items, or begins processing at our supplier for all other items.

If you want to change your order, you will need to advise us as soon as possible in order for us to determine whether your order has been processed. Once your order has been processed it is not possible to change that order.

Any addition or substitution may cause a change in the shipping time frame for that order so please be aware of the advised shipping time for added or substituted items.

Other than for defective items a refund is only possible if we have confirmed that your change or cancellation was able to be processed. We may offer a store credit for a cancellation accepted outside of these terms.

You may cancel an order if unshipped within 120 days provided that is not in transit from a supplier.

We reserve the right to cancel and refund your order where more than 120 days have passed and we are unable to source the title(s).

RETURNS POLICY

This policy does not limit the rights you are entitled to under Australian Consumer Law.

Returns for defective items

If there is a problem with any of the items received for your order then the Spotted Ant Customer Care team is available to help you.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you have received an item that is incorrect, damaged or faulty please contact us as soon as possible from the time the delivery was made. spotted Ant will require evidence of the issue and may require you to return the item for assessment.

Returns for change of mind

Before returning anything you must contact spotted Ant.

Spotted Ant is not obligated to accept a return for a change of mind. If we do accept a change of mind return then you must pay return postage and will only be entitled to a store credit, excluding the cost of shipping, for the approved returned item.

All returns must be packed securely with cardboard or bubble wrap protecting the item, packed to prevent movement inside the package and ensuring the package is firmly enclosed.

Returned items for a change of mind must be received at Spotted Ant in new and re-saleable condition (except where a damaged item has been accepted for return).

Where an item is returned for a change of mind without Spotted Ant approval, or has not been packed securely, or is not in a new or re-saleable condition when it arrives Spotted Ant is not obligated to provide a refund or store credit and the item may be returned to you. We will contact you to advise of the return status.

Store credits and refunds for an approved change of mind return will only apply to the item returned and will not cover any return postage costs or your original shipping charge.

INSUFFICIENT AND/OR INCORRECT DELIVERY INFORMATION

Address changes and/or corrections made will only affect future orders placed after the changes and/or corrections are made. Any changes and/or corrections for current orders must be done by contacting Spotted Ant as soon as possible.***

Customers who enter addresses that Australia Post have deemed having incorrect and/or insufficient details to ensure delivery may result in the following:

Delayed delivery
Lost parcel

Spotted Ant will not be liable for any shipment that is materially delayed or lost and is found to have had incorrect and/or insufficient details provided by you.

Where you pay by;

Bank Transfer and the funds are not received within 7 days.

your order will be cancelled.

CHARGING OF CREDIT CARDS

After you have placed the order and we find an Item/s is no longer available we will remove it from your processed order and you will be refunded for that item.

If any delays are discovered on a title at the time of processing, you will be notified with the options available to you.

If Stripe is unable to charge your credit card due to insufficient funds or other errors, then spotted Ant will attempt to contact the customer to rectify the issue. If the issue is not resolved then the order will be cancelled.

If the stock availability or prices have changed between the time of placing the order and payment being received your order may be cancelled.

ORDERS WITH MULTIPLE ITEMS

Customers with more than one item may be sent their items in multiple shipments.

Customers shipping to addresses in Australia pay a one off fee for as many shipments required per order. If you require items to be sent before the items in your order are consolidated, an additional postage charge may apply. You can request items to be sent sooner by contacting Spotted Ant.

OVERSEAS ORDERS

All overseas orders are consolidated to one delivery

If our publisher service does not deliver to your specified address we reserve the right to cancel your order before it is processed.

Orders over the value of AUD$900 being delivered to New Zealand may be liable for customs charges, taxes (including GST) and brokerage costs. These charges are the responsibility of the recipient and Spotted Ant will not reimburse customers for these import costs or provide a refund or credit for any order if a customer refuses to pay them. Please contact Spotted Ant to discuss what arrangements may be possible for your order. Where GST is levied on the product at custom clearing, the customer should be entitled to claim a full refund of the GST on presentation of the original purchase invoice showing GST had already been incurred on the purchase.

Privacy

We keep all personal information submitted in the strictest confidence and in accordance with Booktopia’s privacy policy. The information is kept on a secure server and is only used to process orders from Booktopia. This information will not be released to anyone other than necessary to complete your order. We may provide our suppliers with your personal information that is necessary to complete your order so they may deliver directly to you to improve delivery times. We require your contact information to be kept in the strictest confidence by them. We will not rent or sell your personal information to any third party outside of Spotted Ant without your permission.

Third-Party Service Providers: Spotted Ant may provide the service providers that deliver packages with your email address and/or mobile phone number ONLY to provide customers up to date delivery tracking of dispatched orders.

DISCLAIMER

The information contained on the Spotted Ant website may contain technical inaccuracies or typographical errors. All liability of Spotted Ant howsoever arising for inaccuracies or errors is expressly excluded to the fullest extent permitted by law.